PINK Store Leader: Elevate Customer Experience & Growth

Victoria’s Secret & Co.; San Luis Obispo (CA); On-site; USD 33,000 - 43,000; Full time

Job summary

Victoria's Secret & Co in California is seeking a PINK Manager who delivers exceptional customer and associate experiences to grow store sales. In higher complexity stores, this role provides direction, coaching to Brand Supervisors, and reports to the Store Manager.

The PINK Manager drives the brand experience, oversees product presentation and selling behaviors, and owns responsibilities such as talent decisions and collaboration with Store Leadership to ensure consistent execution.

Qualifications

• Passion for the Victoria's Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
• A sense of self-awareness with an interest in seeking feedback to improve and develop
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work
• Experience with influencing cross-functional partners in informal and formal settings
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)
• 3+ years of retail leadership experience preferred.

Responsibilities

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.
• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

Skills

Brand passion

Retail leadership

Business insights

Developing direct reports

Cross-functional collaboration

Flexible schedule

Physical stamina

Technology use

Experience with reporting

3+ years leadership

Job description

Victoria's Secret & Co in California is seeking a PINK Manager who delivers exceptional customer and associate experiences to grow store sales. In higher complexity stores, this role provides direction, coaching to Brand Supervisors, and reports to the Store Manager.

The PINK Manager drives the brand experience, oversees product presentation and selling behaviors, and owns responsibilities such as talent decisions and collaboration with Store Leadership to ensure consistent execution.