Store Supervisor - Banking and Customer Growth Lead

TD; Williamstown (KY); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Total Rewards Package

Workplace accommodations

Job summary

TD Bank is seeking a Store Supervisor in Williamstown, NJ to oversee day-to-day operations, cash handling, platform activities, and customer service while ensuring compliance with bank policies and risk controls.

Lead and coach a team of advice and service colleagues, develop trusted customer relationships, and drive sales and service excellence. Requires HS diploma or GED, 2+ years in customer-facing roles, notary preferred, and an active NMLS registration.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License (preferred).
• Proven ability to supervise, coach and lead teams.
• Strong organizational and multitasking abilities.
• Effective verbal and written communication.
• Proficient with Outlook, Lotus Notes, Word and Excel.
• Ability to manage customer relationships.
• Ability to provide community services.

Responsibilities

• Supervises day-to-day team activities to achieve store objectives.
• Leads effective customer service and sales conversations.
• Manages teller, platform operations and customer escalations.
• Drives operational excellence, cash handling and risk controls.
• Coaches and develops store colleagues to deliver legendary service.
• Engages with customers to expand relationships and cross-sell.
• Uses CRM tools to manage relationships.

Skills

Customer service

Supervisory experience

Communication

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank is seeking a Store Supervisor in Williamstown, NJ to oversee day-to-day operations, cash handling, platform activities, and customer service while ensuring compliance with bank policies and risk controls.

Lead and coach a team of advice and service colleagues, develop trusted customer relationships, and drive sales and service excellence. Requires HS diploma or GED, 2+ years in customer-facing roles, notary preferred, and an active NMLS registration.