Store Leader - Banking & Customer Experience

TD; Miami (FL); On-site; USD 50,000 - 69,000; Full time

Job summary

TD Bank in Miami, Florida seeks a Store Supervisor to oversee daily activities, ensure compliance with policies, and run teller, platform and customer escalations in the Store. You will coach a team to deliver exceptional service, promote sales advisement, and deepen relationships while maintaining risk controls.

NMLS registration is required to engage in loan activities. The role supports driving operational excellence, cash handling, and customer experience in a fast-paced retail banking

Qualifications

• 2+ years related experience in customer service or sales.
• Notary License preferred.
• Proven ability to meet and exceed customer expectations.

Responsibilities

• Provide day-to-day team leadership for teller and service staff.
• Ensure compliance with policies and risk controls.
• Lead customer interactions and drive sales and advisory activity.
• Coach team to deliver legendary customer experiences.

Skills

Communication skills

Supervisory

Organizational skills

Customer service

MS Office

Multitasking

Education

Notary License (preferred)

Tools

Lotus Notes

Excel

Word

Outlook

Job description

TD Bank in Miami, Florida seeks a Store Supervisor to oversee daily activities, ensure compliance with policies, and run teller, platform and customer escalations in the Store. You will coach a team to deliver exceptional service, promote sales advisement, and deepen relationships while maintaining risk controls.

NMLS registration is required to engage in loan activities. The role supports driving operational excellence, cash handling, and customer experience in a fast-paced retail banking