Store Leader: Assistant Manager, Customer Experience

TD; Brick Township (NJ); On-site; USD 56,000 - 93,000; Full time

Job summary

TD Bank, Brick, New Jersey, seeks an Assistant Store Manager to lead daily service, sales and operations. You will guide a team to grow customer relationships, deliver TD's convenient banking experience, and ensure compliant, efficient store performance with proactive advice and referrals.

The role emphasizes develop and coaching of staff, cross-functional collaboration, and maintaining high customer satisfaction in a fast-paced retail banking environment.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Proficient in Microsoft Office.

Responsibilities

• Leads a team in delivering day-to-day service and sales objectives with TD's model.
• Provides direction to ensure compliant, high-quality customer engagements.
• Drives advisory activities and cross-sell opportunities with customers.
• Oversees store operations, scheduling, and performance toward goals.

Skills

Strong verbal and written comms

Sales and Operational Management

Team leadership

Customer service excellence

Microsoft Office

Education

Undergraduate degree or equivalent experience

Notary License (Preferred)

Tools

Microsoft Office

Job description

TD Bank, Brick, New Jersey, seeks an Assistant Store Manager to lead daily service, sales and operations. You will guide a team to grow customer relationships, deliver TD's convenient banking experience, and ensure compliant, efficient store performance with proactive advice and referrals.

The role emphasizes develop and coaching of staff, cross-functional collaboration, and maintaining high customer satisfaction in a fast-paced retail banking environment.