Store Leader: Banking Advisory & Customer Growth

TD Bank; New York (NY); On-site; USD 66,000 - 99,000; Full time

Job summary

TD Bank in New York seeks an Assistant Store Manager to lead a service and sales team, directing daily operations and delivering TD's model of convenience and advice. You will guide staff to build strong customer relationships and drive sales through proactive, consultative conversations.

The role focuses on delivering a personalized banking experience, coaching team members, and ensuring regulatory compliance while achieving store objectives and community engagement.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales.
• Supervisory or leadership experience preferred.
• Demonstrated Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales & Operational Management skills.

Responsibilities

• Lead a team of service colleagues to meet store objectives and deliver legendary customer service.
• Provide day-to-day direction for personalized service and guidance while ensuring compliance.
• Oversee complex sales and advisory activities across multiple processes and systems.
• Build trust with customers through education, consultative support, and product recommendations.
• Drive and reinforce advisory behaviors to exceed customer expectations and support business growth.
• Connect with customers, manage self-generated leads, and coordinate referrals.

Skills

Customer service

Sales

Leadership

Communication

Microsoft Office

Education

Undergraduate degree or equivalent experience

2+ years customer/sales experience

Supervisory leadership experience

Banking product knowledge

Tools

Retail banking software

Job description

TD Bank in New York seeks an Assistant Store Manager to lead a service and sales team, directing daily operations and delivering TD's model of convenience and advice. You will guide staff to build strong customer relationships and drive sales through proactive, consultative conversations.

The role focuses on delivering a personalized banking experience, coaching team members, and ensuring regulatory compliance while achieving store objectives and community engagement.