Store Leader: Associate Manager - Growth & Service

J.Crew Factory; San Jose (CA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

PTO including holidays

401(k) with company matching

Medical, dental, vision, life

Entertainment, travel, fitness, and 3%

See full benefits list

Job summary

J.Crew Group is seeking an Associate Manager to lead a store team with accountability for profitability and guest experience. You will coach staff, drive brand loyalty, and step into multiple roles to maintain operational excellence.

Collaboration with the Store Director will be key to aligning strategy with store execution. You will oversee designated areas, participate in recruiting and training, and foster a positive, collaborative environment that elevates service standards and community

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer service

Flexibility

Job description

J.Crew Group is seeking an Associate Manager to lead a store team with accountability for profitability and guest experience. You will coach staff, drive brand loyalty, and step into multiple roles to maintain operational excellence.

Collaboration with the Store Director will be key to aligning strategy with store execution. You will oversee designated areas, participate in recruiting and training, and foster a positive, collaborative environment that elevates service standards and community