Store Leader: Assistant General Manager & Sales Coach

Victra - Verizon Authorized Retailer; Boiling Springs (SC); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

Discount on Verizon Service

Disaster Relief

Referral Bonus

Contests

Career Advancement

Job summary

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop sales specialists, and drive sales targets while creating outstanding customer experiences in the store.

You will coach by example, manage daily operations, and support the General Manager in achieving targets. This role emphasizes teamwork, coaching, and delivering a best-in-class customer journey in a fast-paced environment.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Team leadership

Customer service

Sales coaching

Operations management

Merchandising

Staff development

Communication skills

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop sales specialists, and drive sales targets while creating outstanding customer experiences in the store.

You will coach by example, manage daily operations, and support the General Manager in achieving targets. This role emphasizes teamwork, coaching, and delivering a best-in-class customer journey in a fast-paced environment.