Store Lead & Team Development Coach

The Children's Place; United States; On-site; USD 23,000 - 28,000; Part time

Job summary

The Children's Place in Auburn, MA is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations and opening/closing procedures. The role includes acting as Leader on Duty (LOD), representing the brand professionally, engaging customers, and maintaining store standards.

You will train associates, provide timely feedback, and help develop talent while ensuring a positive store environment and strong customer service on the sales floor.

Qualifications

• High school diploma or equivalent
• 1-3 years previous retail experience
• Must be at least 18 years of age

Responsibilities

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partner with Store Manager to address performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provide direct, objective feedback in a timely manner
• Assess performance and provide appropriate feedback daily and during annual reviews
• Motivate and inspire associates to build brand loyalty and a positive store environment for customers
• Model, encourage, and demonstrate exceptional customer service while on the sales floor and maintain brand standards
• Represent the company professionally and positively
• Support management to maximize productivity through operations and product knowledge, customer service, and key initiatives
• Participate in Leader on Duty (LOD) program to deliver exceptional customer experiences and drive store profitability while managing payroll
• Process payroll weekly
• Modify schedules based on business needs
• Maintain clean, organized stockroom and adhere to policies
• Ensure CRE Standards & Safety requirements are met

Skills

Excellent customer engagement

Detail oriented

Prioritize tasks

Team environment

Performance feedback

Self-development

Effective communicator

Adaptable and flexible

Time management

Microsoft Office

Internal applications

Weekend availability

Lifting 50 lbs

Education

High school diploma or equivalent

1-3 years previous retail experience

Must be at least 18 years of age

Job description

The Children's Place in Auburn, MA is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations and opening/closing procedures. The role includes acting as Leader on Duty (LOD), representing the brand professionally, engaging customers, and maintaining store standards.

You will train associates, provide timely feedback, and help develop talent while ensuring a positive store environment and strong customer service on the sales floor.