Store Lead: Team Coach & Customer Experience

The Children's Place; Wyomissing (Berks County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Children's Place in Bowling Green, KY is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap, opening/closing, and serving as Leader on Duty (LOD). The Store Lead will represent the brand, operate professionally, engage customers, maintain store standards, and support teamwork and employee development.

You will mentor associates, drive sales, uphold brand standards, and collaborate across departments to improve customer experiences and store performance.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of retail experience preferred.
• Must be 18 years or older.

Responsibilities

• Assist in developing talent through coaching and training.
• Partner with Store Manager to address performance concerns.
• Support company training and development initiatives.
• Provide timely, objective feedback to staff.
• Motivate associates to strengthen brand loyalty.
• Model exceptional customer service on the sales floor.
• Represent the company professionally at all times.
• Manage inventory, stockroom organization, and policies.
• Support Leader on Duty program and payroll processing.
• Adjust schedules based on business needs and availability.

Skills

Customer engagement

Attention to detail

Task prioritization

Team collaboration

Feedback delivery

Strong communication

Adaptability

Time management

Flexibility to weekends

Education

High school diploma or equivalent

1-3 years retail experience

Must be at least 18 years old

Tools

Microsoft Office

POS system

Job description

The Children's Place in Bowling Green, KY is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap, opening/closing, and serving as Leader on Duty (LOD). The Store Lead will represent the brand, operate professionally, engage customers, maintain store standards, and support teamwork and employee development.

You will mentor associates, drive sales, uphold brand standards, and collaborate across departments to improve customer experiences and store performance.