Store Lead: Customer Experience & Team Coach

The Children's Place; Wichita (KS); Hybrid; USD 35,000 - 48,000; Full time

Job summary

The Children’s Place in Wichita, KS is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty responsibilities. You will represent the brand, engage customers, and uphold store standards while supporting teamwork and employee development.

Responsibilities include coaching associates, partnering with the Store Manager on performance issues, delivering timely feedback, and driving store profitability through strong

Qualifications

• High school diploma or equivalent.
• 1–3 years retail experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Assist in training associates and provide in-the-moment coaching.
• Support Store Manager with performance concerns and corrective actions.
• Participate in company training and development initiatives.
• Maintain a positive work environment and provide timely feedback.
• Monitor daily performance and participate in annual reviews.
• Motivate staff to build brand loyalty and positive store culture.
• Demonstrate exceptional customer service on the sales floor.
• Support productivity and store initiatives with strong product knowledge.
• Participate in Leader on Duty program to deliver great customer experiences.

Skills

Customer engagement

Attention to detail

Task prioritization

Teamwork

Feedback delivery

Communication

Time management

Microsoft Office

Adaptability

Flexible schedule

Sales floor operations

Education

High school diploma or equivalent

Retail experience 1–3 years

Tools

Microsoft Office

Job description

The Children’s Place in Wichita, KS is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty responsibilities. You will represent the brand, engage customers, and uphold store standards while supporting teamwork and employee development.

Responsibilities include coaching associates, partnering with the Store Manager on performance issues, delivering timely feedback, and driving store profitability through strong