Store Lead & Talent Coach — Assistant GM

Victra - Verizon Authorized Retailer; Lewes (DE); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, Vision Insurance

Maternity Leave

401K Match

Tuition Reimbursement

Discount on Verizon service

Bonuses/Contests

Career advancement

Job summary

Victra is seeking an Assistant General Manager to lead a store team, coach sales specialists, and drive customer experiences while meeting sales targets and managing daily operations. This role emphasizes hands-on leadership and accountability for store performance.

You will model Victra standards, mentor staff, and ensure a premier in-store experience that aligns with our brand and solutions across wireless products and services.

Qualifications

• Experience in customer service within retail or wireless sectors.
• Ability to lead and coach a sales team.
• Willingness to work evenings, weekends, and holidays.
• Legally authorized to work in the United States.

Responsibilities

• Talent Management — Selecting, hiring, and developing the best talent.
• Results Driven — Owning your numbers and the store's commitments.
• Customer Focus — Delighting customers through hands-on leadership.
• Relationship Building — Earning commitment from your team and peers.
• Change Management — Championing improvement in your store.
• Strategic Thinking — Setting goals aligned to the business.
• Inspirational Leadership — Leading through confidence and expertise.

Skills

Customer service

Leadership

Sales

Store operations

Education

High school diploma or GED

Job description

Victra is seeking an Assistant General Manager to lead a store team, coach sales specialists, and drive customer experiences while meeting sales targets and managing daily operations. This role emphasizes hands-on leadership and accountability for store performance.

You will model Victra standards, mentor staff, and ensure a premier in-store experience that aligns with our brand and solutions across wireless products and services.