Store Lead: Retail Ops & Customer Experience

Pop-Mart-Americas-Inc.; Frisco (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. in The Woodlands Mall is seeking a Retail Assistant Manager to lead daily store operations, coach a high-performing team, and deliver an exceptional customer experience.

You will partner with the Store Manager to drive sales, manage onboarding, scheduling, and visual merchandising, while maintaining POP MART's premium brand standards. The role requires strong leadership, analytics, and the ability to adapt in a fast-paced retail environment.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze business metrics and implement action plans that drive results.
• Excellent organizational skills with the ability to prioritize competing responsibilities.
• Comfortable working independently while making sound business decisions.
• Ability to adapt quickly in a fast-paced retail environment.
• High School Diploma or equivalent required.

Responsibilities

• Lead daily store operations and open/close procedures.
• Coach and develop Brand Associates and Sales Leads.
• Drive sales performance and achieve KPIs such as conversion and ATV.
• Ensure visual merchandising and inventory accuracy.
• Provide exceptional customer experiences and resolve issues.
• Assist with scheduling, task planning, and loss prevention compliance.
• Support in-store events, product launches, and store openings.

Skills

Retail leadership

Coaching & development

Customer experience

Sales performance analysis

Team management

Education

High School Diploma or equivalent

Tools

POS systems

Job description

POP MART Americas Inc. in The Woodlands Mall is seeking a Retail Assistant Manager to lead daily store operations, coach a high-performing team, and deliver an exceptional customer experience.

You will partner with the Store Manager to drive sales, manage onboarding, scheduling, and visual merchandising, while maintaining POP MART's premium brand standards. The role requires strong leadership, analytics, and the ability to adapt in a fast-paced retail environment.