Luxury Retail Sales Supervisor & Style Coach

Brobston Group; Commerce (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401k matching

Employee discounts

Company discounts on Marc Jacobs brand

Job summary

Marc Jacobs International in Commerce, CA is seeking a Sales Supervisor to support management with daily store operations, drive sales, and coach the team. The role emphasizes delivering a first-class customer experience and maintaining brand standards.

The ideal candidate will lead with a customer-first mindset, build loyal client relationships, and ensure policies and procedures are consistently applied while embodying the Marc Jacobs DNA.

Qualifications

• 3+ years in retail or related role with focus on customer service
• Prior leadership experience preferred
• Experience in generating sales and developing client relationships
• Strong verbal and written communication skills
• Demonstrates passion and empathy for clients and exceeds expectations
• Adapts to change while upholding brand DNA and values

Responsibilities

• Drive store sales and achieve KPIs
• Lead the sales floor to deliver a superior customer experience
• Maintain a guest-ready environment and welcoming space
• Become the go-to source for styling, trends, and product knowledge
• Guide clients through the journey to encourage repeat business
• Demonstrate Marc Jacobs product knowledge and brand pillars
• Initiate regular client contact and prompt follow-up on inquiries
• Foster collaboration and open communication with team and management
• Open and close store following standard procedures
• Keep sales floor and stockroom organized
• Adhere to all company policies and procedures

Skills

Retail leadership

Customer service

Sales generation

Communication

POS operations

MS Office

Tools

POS system

Microsoft Office

Job description

Marc Jacobs International in Commerce, CA is seeking a Sales Supervisor to support management with daily store operations, drive sales, and coach the team. The role emphasizes delivering a first-class customer experience and maintaining brand standards.

The ideal candidate will lead with a customer-first mindset, build loyal client relationships, and ensure policies and procedures are consistently applied while embodying the Marc Jacobs DNA.