Store Lead & Key Carrier - Flexible Schedule

The TJX Companies, Inc.; Atlanta (GA); Sur place; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

Associate discount

EAP

Smoking cessation program

Bereavement leave

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Résumé du poste

The TJX Companies, Inc. is seeking a Key Carrier to support store leadership and customer experiences. This role alternates between Coordinator and Key Carrier, with a focus on role-modeling customer service and driving store operations.

Open availability including nights and weekends is required. You will coach Associates, manage coverage, and ensure adherence to policies while promoting safety and loyalty programs. Competitive salary and benefits accompany this opportunity.

Qualifications

• Able to work a flexible schedule including nights and weekends.
• Team player with peers and supervisors.
• Able to respond to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsabilités

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Connaissances

Customer service

Team player

Communication

Multi-tasking

Leadership experience

Outils

Company software

Description du poste

The TJX Companies, Inc. is seeking a Key Carrier to support store leadership and customer experiences. This role alternates between Coordinator and Key Carrier, with a focus on role-modeling customer service and driving store operations.

Open availability including nights and weekends is required. You will coach Associates, manage coverage, and ensure adherence to policies while promoting safety and loyalty programs. Competitive salary and benefits accompany this opportunity.