Store Lead & Key Carrier — Customer Experience Coach

NBMBAA; Houma (LA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching contributions

Health and welfare benefits

Job summary

HomeGoods is hiring for a Key Carrier role at our Houma, LA area store. This position alternates with the Coordinator role, leading in store operations and customer interactions while maintaining open availability including nights and weekends.

You will model outstanding customer service, coach Associates, and ensure adherence to procedures. The role requires the ability to multi-task, respond to changing directions, and communicate effectively with management and peers to support daily store

Qualifications

• 1 year retail, 6 months leadership experience.
• Knowledge of company standard software, systems, and procedures.
• Ability to respond to changes in direction or unexpected situations.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Coaching

Problem solving

Multi-tasking

Communication skills

Attention to detail

Leadership

Job description

HomeGoods is hiring for a Key Carrier role at our Houma, LA area store. This position alternates with the Coordinator role, leading in store operations and customer interactions while maintaining open availability including nights and weekends.

You will model outstanding customer service, coach Associates, and ensure adherence to procedures. The role requires the ability to multi-task, respond to changing directions, and communicate effectively with management and peers to support daily store