Store Lead & Key Carrier - Customer Experience Coach

The TJX Companies, Inc.; Carmel (IN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. is hiring for a Key Carrier at our HomeGoods location in Carmel, IN. This role largely functions as a Lead Customer Service Associate, with responsibilities that include acting as Manager on Duty and coaching team members to maintain excellent guest experiences.

Applicants should be available nights and weekends, possess retail experience, and be able to multitask while maintaining store standards and safety protocols.

Qualifications

• Customer service excellence and positive guest interactions.
• Ability to coach and develop others.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Provides feedback, recognition and coaching to Associates.
• Ensures Associates adhere to all labor laws, policies, and procedures.

Skills

Customer service

Teamwork

Leadership

Communication

Adaptability

Job description

The TJX Companies, Inc. is hiring for a Key Carrier at our HomeGoods location in Carmel, IN. This role largely functions as a Lead Customer Service Associate, with responsibilities that include acting as Manager on Duty and coaching team members to maintain excellent guest experiences.

Applicants should be available nights and weekends, possess retail experience, and be able to multitask while maintaining store standards and safety protocols.