Store Lead & Key Carrier - Coordinator & Ops Leader

Winners Merchants International, L.P.; Columbus (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Life insurance

Paid holidays/vacation/sick

Job summary

HomeGoods in Columbus, OH is hiring for a Key Carrier who will rotate with the Coordinator role, including leadership duties. Open availability, including nights and weekends, is required to succeed in this role. You will model exceptional customer service and help maintain store operations and policy adherence.

The position emphasizes team coaching, schedule management, and hands-on leadership across daily tasks. TJX benefits and a competitive starting pay are highlighted in the posting.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Able to work nights and weekends; flexible schedule.
• Knowledge of company software, systems, and procedures.

Responsibilities

• Create a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Skills

Leadership experience

Customer service

Team player

Multi-tasking

Communication skills

Job description

HomeGoods in Columbus, OH is hiring for a Key Carrier who will rotate with the Coordinator role, including leadership duties. Open availability, including nights and weekends, is required to succeed in this role. You will model exceptional customer service and help maintain store operations and policy adherence.

The position emphasizes team coaching, schedule management, and hands-on leadership across daily tasks. TJX benefits and a competitive starting pay are highlighted in the posting.