Store Lead & Key Carrier — Flexible Schedule

The TJX Companies, Inc.; University Park (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

HomeGoods in Florida is seeking a Key Carrier, an elevated extension of the Coordinator role, with open availability including nights and weekends. You will be a role model for exceptional customer service.

You will ensure store tasks align with the plan, act as Manager on Duty, coach Associates, and maintain safety and compliance with company policies. Strong communication and teamwork are essential as you partner with Management on priorities, training, and adherence to labor guidelines.

Qualifications

• Flexible schedule including nights and weekends.
• Team player with ability to support store leadership.
• Able to coach and delegate to Associates.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to act quickly under challenging circumstances.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Coaching

Communication

Problem solving

Adaptability

Job description

HomeGoods in Florida is seeking a Key Carrier, an elevated extension of the Coordinator role, with open availability including nights and weekends. You will be a role model for exceptional customer service.

You will ensure store tasks align with the plan, act as Manager on Duty, coach Associates, and maintain safety and compliance with company policies. Strong communication and teamwork are essential as you partner with Management on priorities, training, and adherence to labor guidelines.