Store Lead: Inspire Teams, Elevate Sales & Ops

Tailored Brands; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

The Men's Wearhouse, LLC in Phoenix is seeking a Store Lead to partner with the Store Manager, coaching the team to achieve sales goals while maintaining excellent customer service and operational standards. The role supports staffing, training, and brand-aligned store operations at Shops At Norterra.

You will lead on-duty activities, drive performance, and ensure an engaging, inclusive environment that reflects our values and delivers a superior customer experience.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication.
• Demonstrates active listening and problem-solving skills.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Partner with Store Manager to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales-driving information to ensure staff can maximize business.
• Assist in recruiting store staff and promote an inclusive store environment.
• Ensure proper staffing to execute initiatives and operational tasks.
• Train store staff on internal operational functions and company directives.

Skills

Retail experience

Sales skills

Leadership

Communication

Training

Problem solving

Organization

Customer service

Tools

Microsoft Office

POS systems

Video conferencing

Job description

The Men's Wearhouse, LLC in Phoenix is seeking a Store Lead to partner with the Store Manager, coaching the team to achieve sales goals while maintaining excellent customer service and operational standards. The role supports staffing, training, and brand-aligned store operations at Shops At Norterra.

You will lead on-duty activities, drive performance, and ensure an engaging, inclusive environment that reflects our values and delivers a superior customer experience.