Store Lead: Experience, Product & People Leader

Arc'teryx Equipment; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Growth & development

Time off & flexibility

Wellbeing program

Health insurance

401(k) matching

Parental leave

Employee discounts

Job summary

Arc’teryx Equipment in New York City is seeking a Store Lead to join the leadership team, partnering with the Assistant Store Manager and Store Manager to guide a talented group of Product Guides and facilitate the guest experience. You are part of every area of the retail store including experience, product, community, operations and people, and are inspired to evolve our practices.

You are product-obsessed and eager to get outside to learn how our product performs, celebrating the outdoor

Qualifications

• One or more years of leadership experience and 1–2 years of retail experience.
• Passion for customer service and delivering an exceptional guest experience.
• Ability to coach others, give feedback, and drive improvement.
• Comfortable enforcing health and safety guidelines at all times.
• Strong written and verbal communication skills.

Responsibilities

• Lead in alignment with Arc’teryx Vision, Purpose and Values.
• Support the in-store experience during shifts with awareness of floor activity.
• Deliver world-class guest experience through authentic product knowledge.
• Lead from the floor five days a week, guiding the team on performance and service.
• Oversee the five pillars of the business: experience, product, community, operations and people.
• Assist with inventory management including receiving, restocking and merchandising.
• Manage opening/closing procedures and respond to guest inquiries and store communications.
• Utilize POS to process guest transactions including warranties, trades, purchases and returns.

Skills

Leadership

Retail experience

Customer service

Coaching

Communication

Time management

Flexibility

Job description

Arc’teryx Equipment in New York City is seeking a Store Lead to join the leadership team, partnering with the Assistant Store Manager and Store Manager to guide a talented group of Product Guides and facilitate the guest experience. You are part of every area of the retail store including experience, product, community, operations and people, and are inspired to evolve our practices.

You are product-obsessed and eager to get outside to learn how our product performs, celebrating the outdoor