Store Lead: Elevate Customer Experience & Team Performance

Banana Republic; Johnson Creek (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Banana Republic in Johnson Creek, WI, is seeking staff to support store leadership and deliver a best-in-class customer experience. This role focuses on leading processes, executing tasks, and maintaining productivity to meet store goals.

You will model brand selling behaviors, educate customers about loyalty programs, and help ensure a seamless omni-channel experience while adapting to a flexible schedule, including evenings and weekends.

Qualifications

• Provide excellent customer service and contribute to a positive work environment.
• Promote loyalty programs and educate customers on benefits.
• Model brand selling behaviors to deliver an exceptional customer experience.

Responsibilities

• Treat all customers and employees with respect.
• Educate customers about loyalty programs.
• Lead by example in selling behaviors with every customer.
• Support sales leader during non-peak hours to keep customer focus.
• Collaborate with leadership to complete tasks efficiently.
• Build expertise in product lifecycle and inventory.
• Assist opening/closing checklists and store operations.
• Leverage omni-channel to ensure a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Teamwork

Flexible schedule

Tech savvy

Tools

POS system

Job description

Banana Republic in Johnson Creek, WI, is seeking staff to support store leadership and deliver a best-in-class customer experience. This role focuses on leading processes, executing tasks, and maintaining productivity to meet store goals.

You will model brand selling behaviors, educate customers about loyalty programs, and help ensure a seamless omni-channel experience while adapting to a flexible schedule, including evenings and weekends.