Retail Store Lead — Elevate Customer Experience

Banana Republic; Commerce (CA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Merchandise discount 50% off regular‑r

One of the most competitive Paid Time 

Volunteer hours

Extensive 401(k) plan with company-mas

Employee stock purchase plan

Medical, dental, vision and life ins.

See more of the benefits we offer.

Job summary

Banana Republic is seeking a part-time retail associate to join our store team. You will support the leadership group by executing tasks that drive a best-in-class customer experience and by role-modeling our selling behaviors with every guest.

As a team member, you will help educate customers about loyalty programs, collaborate with colleagues, and ensure tasks are completed efficiently while delivering a seamless omni-channel experience across in-store and digital channels.

Qualifications

• Provide respectful, enthusiastic customer service to shoppers.
• Clearly communicate product features and loyalty program details.
• Ability to utilize store tech and processes to engage customers.
• Maintain flexible schedule including evenings, weekends and holidays.
• Lift up to 30 pounds and move around sales floor as needed.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Technology literacy

Flexibility

Team collaboration

Physical stamina

Job description

Banana Republic is seeking a part-time retail associate to join our store team. You will support the leadership group by executing tasks that drive a best-in-class customer experience and by role-modeling our selling behaviors with every guest.

As a team member, you will help educate customers about loyalty programs, collaborate with colleagues, and ensure tasks are completed efficiently while delivering a seamless omni-channel experience across in-store and digital channels.