Store Lead: Elevate Customer Experience & Team Growth

Vans; Jacksonville (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Incentive plan

VF benefits overview

Job summary

Vans in Jacksonville, NC is seeking a Supervisor to lead the store leadership team and deliver an outstanding customer experience in a fast-paced retail setting. You will coach associates, drive sales, and oversee daily operations with a focus on merchandising and brand standards.

You will partner with store leadership to maximize profitability, foster an inclusive team culture, and ensure exceptional service at every customer touchpoint.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Job description

Vans in Jacksonville, NC is seeking a Supervisor to lead the store leadership team and deliver an outstanding customer experience in a fast-paced retail setting. You will coach associates, drive sales, and oversee daily operations with a focus on merchandising and brand standards.

You will partner with store leadership to maximize profitability, foster an inclusive team culture, and ensure exceptional service at every customer touchpoint.