Store Lead: Elevate Customer Experience & Sales

Banana Republic

Cabazon (CA)

On-site

USD 2,328,000 - 2,824,000

Full time

7 hours ago

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Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision, and life insu

For eligible employees

Job summary

Banana Republic is seeking a store associate to support the leadership team and deliver a best-in-class customer experience. You will role-model brand selling behaviors, educate customers on loyalty programs, and collaborate to complete tasks efficiently across the floor, stockroom, and office.

The role requires uplifting customer service, operating with a flexible schedule, and ensuring compliance and omni-channel engagement.

Qualifications

Excellent customer service and communication skills.
Ability to work in a fast-paced retail environment.
Familiar with loyalty programs and store operations.

Responsibilities

Treat all customers and employees with respect and contribute to a positive work environment.
Educate customers about our loyalty programs.
Be an expert in the brand's selling behaviors and deliver an exceptional customer experience.
Support sales leader during non-peak hours with the customer as the focus.
Collaborate with leadership to ensure tasks are completed in a timely manner.
Build knowledge of the product lifecycle and provide insights.
Assist with opening/closing checklists and after-hours tasks.
Leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.