Store Leadership Lead & Customer Experience Coach

Banana Republic; Sacramento (CA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) plan with company match

Employee stock purchase plan

Health, dental, vision insurance

Job summary

Banana Republic in the United States is seeking a retail professional to support the store leadership team by performing assigned tasks and modeling selling behaviors. You will drive a best‑in‑class customer experience, educate customers on loyalty programs, and lead processes to maintain productivity and brand standards across the sales floor, stockroom, and office.

You will collaborate with leadership to ensure timely task completion, develop product lifecycle expertise, and support

Qualifications

• Ability to promote customer loyalty through program education.
• Demonstrate role-model selling behaviors with every customer.
• Flexibility to work holiday, evening, overnight and weekend shifts.

Responsibilities

• Consistently treat customers and employees with respect.
• Promote loyalty by educating customers about programs.
• Lead by example in brand selling behaviors for exceptional customer experiences.
• Support sales leader during non-peak hours with the customer as priority.
• Collaborate with leadership to ensure tasks are completed efficiently.
• Build expertise in the product lifecycle.
• Complete work before/after store hours, including opening/closing checklists.
• Leverage omni-channel to create a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Leadership

Communication

Tech-savvy

Job description

Banana Republic in the United States is seeking a retail professional to support the store leadership team by performing assigned tasks and modeling selling behaviors. You will drive a best‑in‑class customer experience, educate customers on loyalty programs, and lead processes to maintain productivity and brand standards across the sales floor, stockroom, and office.

You will collaborate with leadership to ensure timely task completion, develop product lifecycle expertise, and support