Store Lead: Elevate Customer Experience & Sales

Crocs, Inc.; Byron Township (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Short-term disability

Long-term disability

Paid time off

401k with company match

Employee assistance

Job summary

Crocs, Inc. is seeking an Assistant Store Manager, Sales in a full-time capacity to lead the store team in Byron Township, MI. You will drive sales, manage daily operations, and ensure a welcoming, high-service environment for customers.

You’ll oversee tasks with the Store Manager, champion a positive culture, and stay informed about product launches and brand initiatives to elevate the customer experience. This role requires flexibility across evenings, weekends, and holidays.

Qualifications

• 18 years or older
• 2-3 years of retail experience with a preference for store leadership roles
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours
• Desire to succeed in a high growth, fast-paced retail environment
• Proven track record inspiring and empowering teams while driving performance
• Valid driver’s license may be required if driving is an essential job function

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc
• Assist with daily retail operations, including consumer service, POS system management, stock room management and replenishment, pricing and markdowns, loyalty program promotion, and maintaining store cleanliness and recovery standards
• Oversee store-wide operations, in partnership with Store Manager, by coordinating, delegating, and prioritizing tasks across all teams to ensure smooth execution and timely completion of daily responsibilities
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives
• Models best practices and partners with Store Management to drive sales performance, leveraging proven techniques to improve individual KPIs and inspire team success

Skills

Store leadership

Retail experience

Customer service

Team collaboration

Flexible schedule

Tools

POS system

Job description

Crocs, Inc. is seeking an Assistant Store Manager, Sales in a full-time capacity to lead the store team in Byron Township, MI. You will drive sales, manage daily operations, and ensure a welcoming, high-service environment for customers.

You’ll oversee tasks with the Store Manager, champion a positive culture, and stay informed about product launches and brand initiatives to elevate the customer experience. This role requires flexibility across evenings, weekends, and holidays.