Store Operations & Customer Experience Lead

FedEx Group; Davenport (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

FedEx Office in Davenport, IA, is seeking a Store Assistant Manager to lead the store unit and ensure a positive customer experience. You will supervise team members, oversee production, retail, shipping and quality control processes, and assist in payroll and daily operations.

The role focuses on coaching staff, maintaining a clean, organized store, and delivering timely service to customers while aligning with company policies and standards.

Qualifications

• Experience in customer service and delivering friendly, expert service.
• Ability to monitor and improve store operations and staff performance.
• Experience with payroll review or basic HR tasks is a plus.

Responsibilities

• Leads store unit and ensures a consistent customer experience
• Oversees production, retail, shipping and quality control processes
• Provides training and development of team members on assigned shifts
• Interviews applicants and assists Store Manager with hiring
• Communicates goals and KPIs to team and ensures policies are followed
• Maintains an orderly store and adheres to company policies and controls

Skills

Customer service

Team leadership

Operations coordination

Job description

FedEx Office in Davenport, IA, is seeking a Store Assistant Manager to lead the store unit and ensure a positive customer experience. You will supervise team members, oversee production, retail, shipping and quality control processes, and assist in payroll and daily operations.

The role focuses on coaching staff, maintaining a clean, organized store, and delivering timely service to customers while aligning with company policies and standards.