Store Lead: Customer Service & Night Ops

Safeway; Yakima (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Disability and life insurance

Sick Pay and PTO/Vacation

Paid holidays

Bereavement pay

Retirement benefits (pension and/or 41

Job summary

Safeway is seeking a Store PIC role focused on delivering exceptional customer service and supervising store operations during the absence of senior management. The position includes cashier duties, emergency handling, and ensuring daily profits and customer satisfaction.

The candidate should be able to manage stock, maintain policies, supervise sales floor activities, and assist other cashiers with register issues while keeping the store environment clean and safe.

Qualifications

• Ability to follow company customer service procedures.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Responsibilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Assists in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Responsible for performing basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.
• May be responsible for completing close of day function in the office.
• May be responsible for counting out of stock product.
• May count tills when other cashier-checkers leave.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Instruction following

Store knowledge

Independence

Clerical/Management experience

Job description

Safeway is seeking a Store PIC role focused on delivering exceptional customer service and supervising store operations during the absence of senior management. The position includes cashier duties, emergency handling, and ensuring daily profits and customer satisfaction.

The candidate should be able to manage stock, maintain policies, supervise sales floor activities, and assist other cashiers with register issues while keeping the store environment clean and safe.