Store Lead: Customer Experience & Store Operations

Goodwill Industries Manasota Inc; Palm City (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employer Paid Life Insurance

401K with Employer Match

Paid Time Off

Store Discount

Teladoc copays

Job summary

Goodwill Industries-Manasota, Inc. in Palm City, FL, is seeking a Keyholder to help lead daily store operations and deliver an outstanding customer experience.

You will open and close the store, supervise staff, oversee donations and merchandising, and ensure a secure, welcoming environment for shoppers and donors. The role emphasizes strong communication and leadership skills, basic computer knowledge, and the ability to lift up to 40 lbs.

Qualifications

• High school diploma or GED preferred.
• Previous retail or supervisory experience preferred.
• Strong communication, leadership, and organizational skills.
• Basic computer knowledge and attention to detail.
• Ability to lift up to 40 lbs. and stand for long periods.
• Reliable transportation and flexibility to work evenings and weekends.

Responsibilities

• Deliver world-class customer service and promote a safe, positive environment
• Open and close the store, assign registers and daily duties, and complete daily reports
• Oversee donation flow, inventory rotation, and merchandising standards
• Ensure compliance with loss prevention, safety, and risk management procedures
• Maintain a clean, organized, and well-stocked sales floor
• Support and model Goodwill’s Core Values and Guiding Principles

Skills

Customer service

Leadership

Communication

Attention to detail

Retail Operations

Education

High school diploma or GED

Tools

POS system

Inventory software

Job description

Goodwill Industries-Manasota, Inc. in Palm City, FL, is seeking a Keyholder to help lead daily store operations and deliver an outstanding customer experience.

You will open and close the store, supervise staff, oversee donations and merchandising, and ensure a secure, welcoming environment for shoppers and donors. The role emphasizes strong communication and leadership skills, basic computer knowledge, and the ability to lift up to 40 lbs.