Store Lead: Customer Experience & Ops (401K Match)

Goodwill Industries of the Palm Beaches & Treasure Coast; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Life Insurance

401K

Paid Time Off

Store Discount

Teladoc

Life Coach

Training & Development

Education Assistance

Wellness Program

Job summary

Goodwill Industries of the Palm Beaches & Treasure Coast is seeking a Keyholder to help lead daily store operations in West Palm Beach. You will open/close the store, support team members, and help drive Goodwill's mission of changing lives through work.

The role focuses on delivering excellent customer service, managing donations and merchandising, and maintaining a safe, organized store environment while upholding company values.

Qualifications

• High school diploma or GED preferred
• Previous retail or supervisory experience preferred
• Strong communication, leadership, and organizational skills
• Basic computer knowledge and attention to detail
• Ability to lift up to 40 lbs. and stand for long periods
• Reliable transportation and flexibility to work evenings and weekends

Responsibilities

• Deliver world-class customer service and promote a safe, positive environment
• Open and close the store, assign registers and daily duties, and complete daily reports
• Oversee donation flow, inventory rotation, and merchandising standards
• Ensure compliance with loss prevention, safety, and risk management procedures
• Maintain a clean, organized, and well-stocked sales floor
• Support and model Goodwill's Core Values and Guiding Principles

Skills

Customer service

Leadership

Communication

Organization

Computer skills

Education

High school diploma or GED

Tools

POS system

Job description

Goodwill Industries of the Palm Beaches & Treasure Coast is seeking a Keyholder to help lead daily store operations in West Palm Beach. You will open/close the store, support team members, and help drive Goodwill's mission of changing lives through work.

The role focuses on delivering excellent customer service, managing donations and merchandising, and maintaining a safe, organized store environment while upholding company values.