Retail Store Lead: Customer Experience & Ops

Goodwill Industries Manasota Inc; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life Insurance

401K

Paid Time Off

Store Discount

Teladoc

Life Coach

Training and Development

Education Assistance and Incentives

Wellness Program

Job summary

Goodwill Industries Manasota Inc is seeking a Keyholder to help lead daily store operations in Riviera Beach, FL. You will open/close the store, supervise teammates, manage donations flow, and ensure customer/service excellence.

Requirements include a high school diploma or GED, retail or supervisory experience, strong communication and leadership, and the ability to lift up to 40 lbs. This role offers benefits such as paid time off, 401(k) with match, and store discounts.

Qualifications

• High school diploma or GED preferred.
• Previous retail or supervisory experience preferred.
• Strong communication, leadership, and organizational skills.
• Basic computer knowledge and attention to detail.
• Ability to lift up to 40 lbs and stand long periods.
• Reliable transportation and weekend/evening availability.

Responsibilities

• Open and close the store and assign registers and daily duties.
• Deliver world-class customer service and promote a safe, positive environment.
• Oversee donation flow, inventory rotation, and merchandising standards.
• Ensure compliance with loss prevention, safety, and risk management procedures.
• Maintain a clean, organized, and well-stocked sales floor.
• Support and model Goodwill’s Core Values and Guiding Principles.

Skills

Communication

Leadership

Organizational skills

Retail experience

Supervisory skills

Education

High school diploma or GED

Job description

Goodwill Industries Manasota Inc is seeking a Keyholder to help lead daily store operations in Riviera Beach, FL. You will open/close the store, supervise teammates, manage donations flow, and ensure customer/service excellence.

Requirements include a high school diploma or GED, retail or supervisory experience, strong communication and leadership, and the ability to lift up to 40 lbs. This role offers benefits such as paid time off, 401(k) with match, and store discounts.