Retail Lead Associate — Customer Service & Operations

Goodwill Industries of Northwest North Carolina, Inc.; Lenoir (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Goodwill Industries of Northwest North Carolina, Inc. is seeking a Lead Associate to provide store leadership in the absence of the Manager, delivering friendly customer service and teamwork in a fast-paced environment.

Responsibilities include cash handling, daily sales reporting, stock donations, and textile tagging. High School Diploma or equivalent is preferred, and prior lead or supervisory experience is required; evening and weekend availability is expected.

Qualifications

• Lead or supervisory experience required.
• Previous retail or donation center experience a plus.

Responsibilities

• Closes store, reconciles cash with daily sales reports, and secures facility at night.
• Prepares and maintains records of store operations, including daily sales reports and cash deposits.
• Cash register operations and customer service.
• Receiving, pricing, and stocking donations; may lift up to 50 pounds.
• Hanging, inspecting, and tagging textiles and clothing.

Skills

Customer service

Cash handling

Team leadership

Sales reporting

Education

High School Diploma or equivalent

Job description

Goodwill Industries of Northwest North Carolina, Inc. is seeking a Lead Associate to provide store leadership in the absence of the Manager, delivering friendly customer service and teamwork in a fast-paced environment.

Responsibilities include cash handling, daily sales reporting, stock donations, and textile tagging. High School Diploma or equivalent is preferred, and prior lead or supervisory experience is required; evening and weekend availability is expected.