Store Lead: Customer Experience & Ops

Curaleaf; Findlay, Northern (OH, KY); Hybrid; USD 24,000 - 27,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Generous PTO and Parental Leave

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf Findlay is seeking a Lead Store Associate to lead customer experiences and guide a team in a fast-paced retail environment. You will be a brand ambassador, drive performance, ensure compliance, and maintain a welcoming store atmosphere.

Starting wage $17.50-$19.25 per hour plus tips, full-time with open weekday/evening/weekend holidays availability. Must be 21+, retail POS experience, leadership at least 6 months, and a strong focus on service and accuracy.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer-facing or sales environment.
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands‑on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.

Responsibilities

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest-ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.
• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real-time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go-to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.

Skills

Customer service

POS systems

Cash handling

Leadership

Retail operations

Team management

Conflict resolution

Communication

Education

High School Diploma or GED

Tools

POS systems

Job description

Curaleaf Findlay is seeking a Lead Store Associate to lead customer experiences and guide a team in a fast-paced retail environment. You will be a brand ambassador, drive performance, ensure compliance, and maintain a welcoming store atmosphere.

Starting wage $17.50-$19.25 per hour plus tips, full-time with open weekday/evening/weekend holidays availability. Must be 21+, retail POS experience, leadership at least 6 months, and a strong focus on service and accuracy.