Lead Retail Experience Leader

Curaleaf; Lorain (OH); On-site; USD 24,108 - 26,518; Full time

Benefits offered by this job

Career Growth Opportunities

Competitive Pay and Benefits

Generous PTO and Parental Leave

401(K) Retirement Plan

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf in Lorain, OH is seeking a Lead Store Associate to champion exceptional guest experiences and guide a retail team. You will model service, coach staff, and drive performance on the sales floor while ensuring a compliant, welcoming store environment.

The role requires 21+ years old, a high school diploma or GED, and 6+ months of retail leadership with POS/cash handling experience. Competitive pay and benefits are offered.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• At least 1 year in a customer-facing or sales role.
• At least 1 year using POS systems and cash handling.
• Minimum 6 months leadership experience in retail.

Responsibilities

• Lead by example to create a warm, welcoming environment for guests.
• Coach team to deliver exceptional service with every interaction.
• Drive consultative selling and personalized product guidance.
• Enroll guests in rewards program and collect feedback.
• Resolve customer concerns with empathy and professionalism.
• Maintain compliance, SOPs, safety protocols and store cleanliness.

Skills

Customer service

Leadership

Cash handling

POS systems

Conflict resolution

Multitasking

Education

High School Diploma or GED

Tools

POS software

Job description

Curaleaf in Lorain, OH is seeking a Lead Store Associate to champion exceptional guest experiences and guide a retail team. You will model service, coach staff, and drive performance on the sales floor while ensuring a compliant, welcoming store environment.

The role requires 21+ years old, a high school diploma or GED, and 6+ months of retail leadership with POS/cash handling experience. Competitive pay and benefits are offered.