Store Lead: Customer Experience & Operations

The TJX Companies, Inc.; Town of Greece (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision insurance

Paid holidays/vacation/sick

Job summary

Marshalls in Greece, NY is seeking a Key Carrier who will alternate with the Coordinator role and lead store operations while delivering exceptional customer service. Availability includes nights and weekends to meet store needs and schedule flexibility.

The role emphasizes coaching, adherence to procedures, and effective communication with management and Associates to maintain an optimal shopping environment. This position offers growth within The TJX Companies, Inc.

Qualifications

• Flexible schedule including nights and weekends.
• Team player with peers and supervisors.
• Ability to respond to changing directions and unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of store merchandise flow.
• Proven problem-solving skills.
• Ability to coach, delegate and follow up on tasks.
• Ability to multitask under pressure.
• Superior communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides coaching to Associates.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates with management and Associates when setting and addressing priorities; provides progress updates.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Team player

Adaptable to direction

Store software knowledge

Merchandise flow understanding

Problem solving

Coaching and delegation

Multi-tasking

Strong communication

Retail leadership 1 year

Job description

Marshalls in Greece, NY is seeking a Key Carrier who will alternate with the Coordinator role and lead store operations while delivering exceptional customer service. Availability includes nights and weekends to meet store needs and schedule flexibility.

The role emphasizes coaching, adherence to procedures, and effective communication with management and Associates to maintain an optimal shopping environment. This position offers growth within The TJX Companies, Inc.