Store Lead & Customer Experience Coach

The TJX Companies, Inc.; Las Cruces (NM); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Employee assistance program

Job summary

Marshalls, part of The TJX Companies, Inc., invites applications for a Key Carrier role at our Las Cruces, NM location. This position alternates with Coordinator duties and requires open availability, including nights and weekends, to lead store operations and deliver excellent customer service.

As a Key Carrier, you will support management in maintaining store standards, coaching Associates, and ensuring procedures are followed.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Team player

Leadership potential

Problem solving

Multitasking

Communication

Organization

Adaptability

Job description

Marshalls, part of The TJX Companies, Inc., invites applications for a Key Carrier role at our Las Cruces, NM location. This position alternates with Coordinator duties and requires open availability, including nights and weekends, to lead store operations and deliver excellent customer service.

As a Key Carrier, you will support management in maintaining store standards, coaching Associates, and ensuring procedures are followed.