Store Lead: Customer Experience & Operations

Walgreens; Portland (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is hiring for a customer-focused role in Portland, TX. You will open and close the store when management is absent, handle cash drops, refunds, and back-office tasks while ensuring the floor and stock room are ready for business.

You will engage customers, help with products, resolve issues, and uphold Walgreens service standards. The position emphasizes teamwork, accurate pricing, and compliant store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Cash handling or register experience preferred.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change to cash registers.
• Delivers a distinctive and delightful customer experience by engaging customers and offering assistance.
• Engages customers and patients by greeting them and offering help with products and services; resolves issues.
• Models and shares customer service best practices with team members to ensure a high level of service.
• Maintains store keys, assists with inventory, pricing, and basic merchandising while supporting management.

Skills

Leadership experience

Customer service

English fluency

Education

High school diploma or equivalent

Job description

Walgreens is hiring for a customer-focused role in Portland, TX. You will open and close the store when management is absent, handle cash drops, refunds, and back-office tasks while ensuring the floor and stock room are ready for business.

You will engage customers, help with products, resolve issues, and uphold Walgreens service standards. The position emphasizes teamwork, accurate pricing, and compliant store operations.