Store Lead & Customer Experience Coach (Nights/Weekends)

The TJX Companies, Inc.; Virginia Beach (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Plan

Health/dental/vision insurance

Paid holidays/vacation/sick

Employee assistance program

Scholarship program

Job summary

The TJX Companies, Inc. in Virginia Beach is seeking a Key Carrier to support store leadership, primarily serving as Coordinator with occasional leadership on duty responsibilities.

This role requires open availability, including nights and weekends, and a strong commitment to exceptional customer service. You will help manage daily store operations, coach Associates, and ensure adherence to policies while maintaining a positive customer experience.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.

Responsibilities

• Creates a positive internal and external customer experience
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates priorities with management and Associates; provides progress updates
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Coaching

Teamwork

Job description

The TJX Companies, Inc. in Virginia Beach is seeking a Key Carrier to support store leadership, primarily serving as Coordinator with occasional leadership on duty responsibilities.

This role requires open availability, including nights and weekends, and a strong commitment to exceptional customer service. You will help manage daily store operations, coach Associates, and ensure adherence to policies while maintaining a positive customer experience.