Store Lead & Customer Experience Coach

The TJX Companies, Inc.; San Antonio (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leavei

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at our San Antonio location. This elevated Coordinator role balances leadership with hands-on duties, requiring open availability including nights and weekends.

You will coach Associates, supervise store operations, and ensure exceptional customer service aligned with company policy. As a key member of the team, you will model integrity, manage on duty responsibilities, and support management in achieving store goals while maintaining a positive

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Able to work nights and weekends
• Flexible schedule and team player

Responsibilities

• Creates a positive internal and external customer experience
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Provides feedback, recognition and coaching to Associates
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures opening/closing procedures are executed according to company guidelines

Skills

Retail experience

Leadership experience

Customer service

Communication

Teamwork

Job description

The TJX Companies, Inc. is seeking a Key Carrier at our San Antonio location. This elevated Coordinator role balances leadership with hands-on duties, requiring open availability including nights and weekends.

You will coach Associates, supervise store operations, and ensure exceptional customer service aligned with company policy. As a key member of the team, you will model integrity, manage on duty responsibilities, and support management in achieving store goals while maintaining a positive