Store Lead & Customer Experience Coach

Parachute Home Inc.; Seattle, Northern (WA, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability coverage

401(k) plan

Bonus program

PTO

Parental leave

Commuter benefits

Free bedding

Employee discount

New hire gift card

Job summary

Parachute Home Inc. is seeking a Keyholder to lead the sales floor, coach the team, and ensure a seamless store operation that reflects the Parachute experience. You will set tone during shifts, resolve issues, and support leadership with daily priorities.

The role emphasizes delivering outstanding customer service, building product knowledge, and maintaining store presentation while collaborating with leadership on goals and events. This is a full-time hourly position.

Qualifications

• 1+ year of supervisory experience in retail, hospitality, showroom management or another customer-focused environment.
• Experience leading a sales floor and supporting a team.
• Strong customer service and sales instincts.
• Comfortable using basic store reporting to understand performance and identify opportunities.
• Organized and able to balance customer, team and operational priorities.
• Confident stepping into a mentorship role, solving problems and taking initiative.

Responsibilities

• Lead the sales floor as Manager on Duty, setting priorities and supporting strong execution throughout your shift.
• Deliver an exceptional customer experience while building product knowledge, loyalty and lasting customer relationships.
• Coach the team on selling behaviors, product knowledge and customer engagement.
• Support store sales and KPI goals by understanding performance and identifying opportunities.
• Execute daily operational priorities, including timekeeping, inventory, compliance and store maintenance.
• Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
• Maintain visual merchandising and store presentation standards, including product launches and seasonal changes.
• Resolve customer concerns and make thoughtful decisions, partnering with store leadership when needed.
• Share observations and insights with store leadership on the team, customers and business.
• Support local events and community initiatives that build awareness and customer connection.
• All other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business. A detailed breakdown of tasks can be found here .

Skills

Supervisory experience

Customer service

Store operations

Reporting

Tools

POS systems

Inventory systems

Reporting tools

Job description

Parachute Home Inc. is seeking a Keyholder to lead the sales floor, coach the team, and ensure a seamless store operation that reflects the Parachute experience. You will set tone during shifts, resolve issues, and support leadership with daily priorities.

The role emphasizes delivering outstanding customer service, building product knowledge, and maintaining store presentation while collaborating with leadership on goals and events. This is a full-time hourly position.