Keyholder & Store Leader: Elevate Customer Experience

Parachute Home Inc.; Seattle (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Quarterly bonus

PTO

Paid parental leave

Commuter benefits

Employee discount

Bed/bedding allowance

New hire gift card

Job summary

Parachute Home Inc. seeks a Keyholder to lead the sales floor, coach the team, and bring the Parachute experience to life on the shop floor. You will work closely with store leadership to set priorities and ensure daily operations run smoothly.

You will mentor the team, deliver strong customer service, build product knowledge, and support inventory, merchandising, and community initiatives as part of delivering an exceptional retail experience.

Qualifications

• 1+ year of supervisory experience in retail or similar customer-focused environment.
• Experience leading a sales floor and supporting a team.
• Strong customer service and sales instincts.
• Comfortable using basic store reporting to understand performance.
• Organized and able to balance customer, team and operational priorities.
• Confident stepping into a mentorship role and taking initiative.

Responsibilities

• Lead the sales floor as Manager on Duty, setting priorities and supporting execution.
• Deliver an exceptional customer experience while building product knowledge and loyalty.
• Coach the team on selling behaviors, product knowledge and customer engagement.
• Support store sales and KPI goals by understanding performance and opportunities.
• Execute daily operational priorities including timekeeping, inventory, compliance, and maintenance.
• Support inventory accuracy through receiving, transfers, fulfillment, and cycle counts.
• Maintain visual merchandising and store presentation, including launches and seasonal changes.
• Resolve customer concerns and partner with leadership when needed.
• Share observations with store leadership on team, customers and business.
• Support local events and community initiatives to build awareness.
• All other duties as assigned.

Skills

Supervisory experience

Customer service

Sales instincts

Store reporting

Mentorship

Organization

Job description

Parachute Home Inc. seeks a Keyholder to lead the sales floor, coach the team, and bring the Parachute experience to life on the shop floor. You will work closely with store leadership to set priorities and ensure daily operations run smoothly.

You will mentor the team, deliver strong customer service, build product knowledge, and support inventory, merchandising, and community initiatives as part of delivering an exceptional retail experience.