Full-Time Retail Keyholder & Team Leader

Parachute Home Inc.; Northern, New York (KY, NY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Disability coverage

401(k) plan

Quarterly bonus program

Generous PTO (13 days PTO, 7 holidays,

9 sick days per year)

Up to 10 weeks of paid parental leave

Commuter benefit program

$300 annual bedding, plus employee-dis

count and $250 new hire gift card

Employee discount

Job summary

Parachute Home Inc. is seeking a Keyholder to lead the sales floor, coach the team, and ensure the Parachute experience shines on every shift.

You’ll partner with store leadership to set priorities, drive customer satisfaction, and uphold brand standards. This is an hourly, non-exempt role with a pay range of $22.00–$24.00 per hour, plus comprehensive benefits including medical, dental, vision, 401(k), quarterly bonuses, generous PTO, and parental leave.

Qualifications

• 1+ year of supervisory experience in retail, hospitality, showroom management or another customer-focused environment.
• Experience leading a sales floor and supporting a team.
• Strong customer service and sales instincts.
• Comfortable using basic store reporting to understand performance and identify opportunities.
• Organized and able to balance customer, team and operational priorities.
• Confident stepping into a mentorship role, solving problems and taking initiative.

Responsibilities

• Lead the sales floor as Manager on Duty, set priorities and support execution throughout your shift.
• Deliver an exceptional customer experience while building product knowledge, loyalty and lasting customer relationships.
• Coach the team on selling behaviors, product knowledge and customer engagement.
• Support store sales and KPI goals by understanding performance and identifying opportunities.
• Execute daily operational priorities, including timekeeping, inventory, compliance and store maintenance.
• Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
• Maintain visual merchandising and store presentation standards, including product launches and seasonal changes.
• Resolve customer concerns and make thoughtful decisions, partnering with store leadership when needed.
• Share observations and insights with store leadership on the team, customers and business.
• Support local events and community initiatives that build awareness and customer connection.
• All other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

Skills

Supervisory experience

Customer service

Store leadership

Sales coaching

Store reporting

Organization

Mentorship

Tools

Retail POS

Inventory systems

Reporting systems

Job description

Parachute Home Inc. is seeking a Keyholder to lead the sales floor, coach the team, and ensure the Parachute experience shines on every shift.

You’ll partner with store leadership to set priorities, drive customer satisfaction, and uphold brand standards. This is an hourly, non-exempt role with a pay range of $22.00–$24.00 per hour, plus comprehensive benefits including medical, dental, vision, 401(k), quarterly bonuses, generous PTO, and parental leave.