Sales Floor Leader & Customer Experience Coach

Parachute Home; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

401(k) plan

Quarterly bonus program

Paid time off

Parental leave

Commuter benefit

Employee discount

Job summary

Parachute Home in New York is seeking a Keyholder to lead the sales floor, coach the team, and ensure a premier customer experience. You will partner with store leadership to drive daily priorities and uphold Parachute's standards on service and presentation.

As a mentor on shift, you will set the tone, resolve issues, and support both customers and the business. Prior supervisory experience and a passion for hospitality are essential for success in this role.

Qualifications

• 1+ year of supervisory experience in retail or customer-focused environments.
• Experience leading a sales floor and supporting a team.
• Strong customer service and sales instincts.
• Able to use store reporting to understand performance and opportunities.
• Organized and able to balance customer, team and operational priorities.
• Confident mentoring others and taking initiative.

Responsibilities

• Lead the sales floor as Manager on Duty and set priorities.
• Deliver an exceptional customer experience while building product knowledge and relationships.
• Coach the team on selling behaviors, product knowledge and engagement.
• Support store sales and KPI goals by understanding performance and identifying opportunities.
• Execute daily operational priorities including timekeeping, inventory, compliance and maintenance.
• Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
• Maintain visual merchandising and store presentation standards for launches and seasonal changes.
• Resolve customer concerns and make thoughtful decisions with leadership support.
• Share observations with store leadership about the team, customers, and business.
• Support local events and community initiatives to build awareness and connection.
• All other duties as assigned.

Skills

Supervisory experience

Customer service instincts

Store reporting familiarity

Organizational skills

Leadership/mentorship

Tools

Retail POS systems

Inventory & reporting tools

Store systems & reporting

Job description

Parachute Home in New York is seeking a Keyholder to lead the sales floor, coach the team, and ensure a premier customer experience. You will partner with store leadership to drive daily priorities and uphold Parachute's standards on service and presentation.

As a mentor on shift, you will set the tone, resolve issues, and support both customers and the business. Prior supervisory experience and a passion for hospitality are essential for success in this role.