Store Lead & Customer Experience Coach

Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.; Leawood (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Optional medical, dental, and vision

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group is seeking an Assistant Manager for a WHBM store in Leawood, KS. You will support the Store Manager to lead a team, deliver exceptional customer experiences, and reflect our hospitality culture.

You’ll focus on coaching associates, managing daily operations, and partnering with leadership to meet store goals, while maintaining brand standards and community engagement. Availability includes nights, weekends, and holidays.

Qualifications

• 3 years of retail management experience preferred.
• Must be at least 18 years old.
• Flexible availability — including nights, weekends, and holidays.
• Team player with ownership and initiative.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 pounds and move around the store.

Responsibilities

• Lead and develop a team to deliver a customer-centered experience.
• Assist in achieving store financial goals and motivate the team.
• Support hiring, development, and coaching of associates.
• Lead on the sales floor with product knowledge and omni-channel approach.
• Maintain a visually inspiring store environment reflecting brand standards.
• Oversee store operations including inventory management and replenishment.
• Ensure compliance with policies and business practices.
• Build community connections through in-store events and philanthropy.

Skills

Leadership

Customer service

Communication

Ownership

Job description

KnitWell Group is seeking an Assistant Manager for a WHBM store in Leawood, KS. You will support the Store Manager to lead a team, deliver exceptional customer experiences, and reflect our hospitality culture.

You’ll focus on coaching associates, managing daily operations, and partnering with leadership to meet store goals, while maintaining brand standards and community engagement. Availability includes nights, weekends, and holidays.