Retail Sales Lead - Fashion Customer Experience & Team Coach

White House Black Market; Leawood (KS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Optional medical, dental, and vision保险

401(k) plan

Merchandise discounts

Professional development and growth

Community impact through philanthropic

Job summary

White House Black Market in Leawood, KS is seeking a Sales Lead who will partner with store leaders to supervise the team, set direction, and model a customer-centered environment that reflects our hospitality culture.

You will guide operations including opening/closing, coaching, inventory, scheduling, and ensuring knowledge of current promotions while delivering personalized service and maintaining brand standards on the sales floor.

Qualifications

• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• A team player mindset with a high level of ownership and initiative.
• Flexible availability — including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Responsibilities

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Actively share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions, and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling, when needed.

Skills

Retail leadership

Customer service

Communication

Team leadership

Flexibility

Physical stamina

Job description

White House Black Market in Leawood, KS is seeking a Sales Lead who will partner with store leaders to supervise the team, set direction, and model a customer-centered environment that reflects our hospitality culture.

You will guide operations including opening/closing, coaching, inventory, scheduling, and ensuring knowledge of current promotions while delivering personalized service and maintaining brand standards on the sales floor.