Store Lead & Customer Experience Coach

The TJX Companies, Inc.; Aurora (CO); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) contributions

Referral bonuses

Disability insurance

Life insurance

Paid holidays

Job summary

The TJX Companies, Inc. Sierra store in Aurora, CO is seeking a Key Carrier to support leadership and daily operations.

The role combines duties of Coordinator with occasional leadership tasks, requiring open availability including nights and weekends and a strong focus on customer service. The position emphasizes coaching and developing Associates, ensuring store procedures are followed, and maintaining a positive shopping experience while promoting safety and teamwork.

Qualifications

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures opening/closing procedures are executed according to company guidelines.
• Promotes credit and loyalty programs and supports shrink reduction goals.
• Provides feedback and coaching to Associates to improve performance.

Responsibilities

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures opening and closing procedures are executed according to guidelines.
• Provides coaching and feedback to Associates to improve performance.

Skills

Customer service

Leadership

Coaching

Communication

Teamwork

Flexibility

Problem solving

Job description

The TJX Companies, Inc. Sierra store in Aurora, CO is seeking a Key Carrier to support leadership and daily operations.

The role combines duties of Coordinator with occasional leadership tasks, requiring open availability including nights and weekends and a strong focus on customer service. The position emphasizes coaching and developing Associates, ensuring store procedures are followed, and maintaining a positive shopping experience while promoting safety and teamwork.