Store Lead & Customer Experience Supervisor

The TJX Companies, Inc.; Kent (WA); On-site; USD 26,353 - 39,674; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. in Kent, WA, is seeking a Key Carrier to join our retail team. This elevated role blends leadership with hands-on store duties, including managing daily operations, coaching Associates, and ensuring a high standard of customer service. Open availability, including nights and weekends, is required.

You will model exceptional service, maintain store procedures, and support management in achieving store goals while fostering a collaborative team environment.

Qualifications

• 1 year retail, 6 months leadership experience.
• Able to work a flexible schedule, including nights and weekends.
• Superior communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Teamwork

Communication

Time management

Job description

The TJX Companies, Inc. in Kent, WA, is seeking a Key Carrier to join our retail team. This elevated role blends leadership with hands-on store duties, including managing daily operations, coaching Associates, and ensuring a high standard of customer service. Open availability, including nights and weekends, is required.

You will model exceptional service, maintain store procedures, and support management in achieving store goals while fostering a collaborative team environment.