Store Lead & Customer Experience Coach

The Children's Place; Andover (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Children’s Place is seeking a Store Lead in Aurora, CO to support the Store Leadership Team by handling cash-wrap, opening/closing, and acting as Leader on Duty (LOD). The role requires a strong focus on customer engagement, brand standards, and teamwork.

This position emphasizes developing talent through coaching, maintaining store standards, and driving store profitability through efficient operations, scheduling, and payroll.

Qualifications

• High school diploma or equivalent.
• 1-3 years of retail experience.
• Must be at least 18 years old.

Responsibilities

• Assist in developing talent through coaching and on-the-job training.
• Partner with Store Manager on performance discussions with associates.
• Support company training and development initiatives.
• Foster a positive work environment and provide timely feedback.
• Participate in the Leader on Duty (LOD) program to drive profitability.
• Lead by example in customer service and brand standards.
• Manage payroll processing weekly.
• Adjust schedules based on business needs.
• Maintain clean, organized stockroom and adhere to CRE standards.

Skills

Customer engagement

Attention to detail

Task prioritization

Team collaboration

Performance feedback

Communication

Adaptability

Time management

Microsoft Office

Internal applications

Education

High school diploma or equivalent

Job description

The Children’s Place is seeking a Store Lead in Aurora, CO to support the Store Leadership Team by handling cash-wrap, opening/closing, and acting as Leader on Duty (LOD). The role requires a strong focus on customer engagement, brand standards, and teamwork.

This position emphasizes developing talent through coaching, maintaining store standards, and driving store profitability through efficient operations, scheduling, and payroll.