Cannabis Retail Team Lead - Customer Experience

Renew Cannabis Co.; Northern (KY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Renew Cannabis Co. is seeking a Lead to join our management team in Kentucky. You will drive store performance, uphold an inclusive culture, and ensure outstanding customer service at every touchpoint.

You will train staff, lead daily operations, manage inventory, cash handling, and loss prevention while promoting product knowledge and customer loyalty. This role requires hands-on leadership, strong work ethic, and excellent communication.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.

Responsibilities

• Lead staff training and daily execution to meet goals.
• Promote customer experiences and store culture.
• Oversee cash handling, opening/closing procedures, and deposits.
• Manage inventory processes and compliance.
• Foster team morale and professional growth.

Skills

Leadership

Communication

Organizational skills

Cash handling

Team motivation

Flexibility

Travel readiness

Tools

POS systems

Dutchie

METRC

Microsoft Suite

Job description

Renew Cannabis Co. is seeking a Lead to join our management team in Kentucky. You will drive store performance, uphold an inclusive culture, and ensure outstanding customer service at every touchpoint.

You will train staff, lead daily operations, manage inventory, cash handling, and loss prevention while promoting product knowledge and customer loyalty. This role requires hands-on leadership, strong work ethic, and excellent communication.