Store Lead & Customer Experience Champion

Cotton On Group; Los Angeles (CA); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Employee discounts

Career growth

Wellness support

Family discounts

Positive impact

Job summary

Cotton On Group is hiring for a part-time Key Holder in Los Angeles. Open/close the store, lead the team, and deliver outstanding customer service while processing transactions accurately. You’ll assist with inventory, merchandising, and safety, supporting loss prevention and training new associates in a fast-paced environment.

Experience in retail, especially fast fashion, plus the ability to work evenings, weekends, and holidays is required. Must be 18+ and able to lift up to 50 pounds.

Qualifications

• Minimum 1+ year of retail sales experience.
• Minimum 1+ year of acting retail leadership/management experience that allowed you to lead aspects of the business and develop team members.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
• Solid communication, customer service, and problem-solving skills.
• Ability to move up to 50 pounds and be on your feet for long periods.

Responsibilities

• Open and close the store in accordance with company policies and procedures.
• Lead the store team as part of management.
• Provide exceptional customer service and resolve customer issues.
• Process sales transactions accurately and efficiently.
• Assist in inventory control, restocking, and merchandising.
• Ensure store cleanliness and safety standards are upheld.
• Support loss prevention efforts and report any unusual activity.
• Engages with store teams and customers professionally and respectfully.
• Train and mentor new associates as needed.
• Interact collaboratively and work as a team towards a common goal.
• Maintain a professional presence and motivate and inspire others.

Skills

Retail experience

Fast fashion

Team collaboration

Retail principles

Flexible schedule

Customer service

Age 18+

Education

High school diploma or equivalent

Job description

Cotton On Group is hiring for a part-time Key Holder in Los Angeles. Open/close the store, lead the team, and deliver outstanding customer service while processing transactions accurately. You’ll assist with inventory, merchandising, and safety, supporting loss prevention and training new associates in a fast-paced environment.

Experience in retail, especially fast fashion, plus the ability to work evenings, weekends, and holidays is required. Must be 18+ and able to lift up to 50 pounds.